Service Leadership (Classroom & Asynchronous E-Learning)

SERVICE LEADERSHIP (CLASSROOM & ASYNCHRONOUS E – LEARNING) (RET-CEX-5014-1.1) TGS-2020505502

INTRODUCTION

At the end of this module “Service Leadership” participants will be equipped with knowledge and application skills to Champion Service Excellence Ethos in the organisation’s and foster a customer-centric service culture.

PROGAMME DURATION

24 hours – Assessment hours: 4.00 Training hours: 17.00 E-Learning Hours: 3.00

MODE OF DELIVERY

Face-to-Face: 17.00 Guided Learning Hours (GLH) consisting of lectures, interactive activities, role plays, e-learning activities, group discussions and assessments/tests

COURSE OUTLINE & PROGRAMME STRUCTURE Full course outline is available upon request.
ATTENDANCE CRITERIA Student must achieve atleast 75% in attendance

AVERAGE TEACHER TO STUDENT RATIO 1 : 20

PROGRAMME INTAKE MONTHLY – Please consult any Student Support Services representative for more information

COURSE FEES (Singapore Dollars)S$ 1080.00‬(Full Course Fee Without GST)

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.
MODES OF PAYMENT
Skillsfuture Credits, PSEA Funds, UTAP NTUC Member Claim, Cheque or Bank Transfer

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Service Leadership (Classroom & Asynchronous E-Learning)

SERVICE LEADERSHIP (CLASSROOM & ASYNCHRONOUS E – LEARNING) (RET-CEX-5014-1.1) TGS-2020505502

INTRODUCTION

Let's get in touch

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Our Contact

Email Address

Call Us

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Social Media

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