Dispute Resolution Policy – NATC Institute

Code Of Conduct For Students

Dispute Resolution Policy And Procedure

When it comes to Dispute Resolution, it is the School’s policy is to try to reach a fair and amicable solution (that is, a solution is found to address the grievance that is fair and acceptable to both parties – the student and the School).

The service target for the resolution of all disputes is within 21 working days.
The aggrieved party/the student must submit the grievance in writing to the School using the Compliment/Feedback/Complaint Form.
The Principal will assign the Admin Manager to establish the facts of the case and complete the necessary investigation within 7 working days.
The Admin Manager will decide whether the complaint/grievance is justified, and if so, to offer a solution to the student.
If the student accepts the solution, no further action will be pursued except to file the written grievance/complaint and to record the solution given.

Dispute Resolution Policy And Procedure Dispute Resolution Policy And Procedure Dispute Resolution Policy And Procedure Dispute Resolution Policy And Procedure Dispute Resolution Policy And Procedure

All dispute-related information will be kept strictly confidential and used only for the purpose of resolving the matter. If a learner is not satisfied with the outcome, they may escalate the matter to SkillsFuture Singapore (SSG). All matters will be handled with confidentiality and professionalism. For assistance, please contact our administrative team.

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NATC INSTITUTE PTE. LTD.

Reg no.: 201113270M

ERF validity period:

05/10/2024 - 04/10/2028

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+65 6440 3764
+65 6475 9100

enquiry@natcinstitute.edu.sg

2 Kampong Kapor Road, Singapore 208674