Singapore private institute

DIPLOMA IN RETAIL 

Issued by: PEARSON UK | NATC Institute

Introduction - 

WSQ Retail courses at level 4 are for individuals or company leaders who wish to progress within the Retail sector and hone their skills so as to excel in their roles. WSQ course in Singapore seek to equip participants with the skills and knowledge to navigate the changes in the retail landscape and at the same time, be empowered to develop and sustain high performing customer-centric businesses

Entry Requirement

·     Applicant must be 25 years and above.

·     Minimum “O” Level and be able to read, listen, speak, and write English as a proficiency level of the Employability skills workforce skills qualification (ES WSQ LV6) workplace Literacy.

·     Minimum work experience for at least 3-5 years or have prior experience in leading and managing people.

·     Participants who are Sole Proprietors having their own businesses.

MODE OF DELIVERY :  Online Learning

Classes are conducted online and you can study in the comfort of your home

ASSESSMENT MODES AND SCHEDULE: Role Play and Written assessments

MODULES:

1. ADAPT TO CHANGE (SYNCHRONOUS E-LEARNING)

The course aims to equip learners with the skills and knowledge required to identify the global trends and changes impacting the workplace. It also aims to equip learners to engage in lifelong learning that will help them adapt to the many changes so as to achieve sustained employability in the new knowledge economy.

PROGRAMME DURATION : 16 HOURS (2 DAYS)


2. PRODUCTIVITY IMPROVEMENT (SYNCHRONOUS E-LEARNING)

The course aims to equip learners with the understanding of the concept of productivity and innovation, recognizing needs for productivity improvement, identifying and applying simple techniques and tools for potential productivity improvement at the workplace.

PROGRAMME DURATION : 16 HOURS (2 DAYS)


3. RETAILING AND THE ECONOMY (SYNCHRONOUS E-LEARNING)

This course aims to equip learners with the ability to understand key considerations and target markets in retailing, as well as to understand the Economic system and concepts of Demand & Supply in the retail industry.

PROGRAMME DURATION : 24 HOURS (3 DAYS)

4. CUSTOMER EXPERIENCE INNOVATION (SYNCHRONOUS E-LEARNING)

This course aims to equip learners with the knowledge and skills needed to develop and analyse gaps in the customer journey map, as well as to evaluate proposed improvements for implementation to enhance good customer experience.

PROGRAMME DURATION : 24 HOURS (3 DAYS)


5. SALES TARGET MANAGEMENT (SYNCHRONOUS E-LEARNING)

This course aims to equip learners with the knowledge and skills to communicate and motivate staff to achieve sales targets in the retailing environment. It also aims to empower students to apply strategic sales target management skills in order to achieve sales target and goals.

PROGRAMME DURATION : 24 HOURS (3 DAYS)


6. WORKPLACE COMMUNICATION (SYNCHRONOUS E-LEARNING)

This course aims to equip learners with the knowledge and skills to identify and analyse gaps in communication, as well as to develop a communication plan to evaluate proposed improvements. This course also aims to foster innovation, creativity and a sense of collaboration among students.

PROGRAMME DURATION : 18 HOURS (2 DAYS)

7. CUSTOMER LOYALTY & RETENTION STRATEGY (SYNCHRONOUS E- LEARNING)

This course aims to establish key components of customer loyalty strategies and to develop strategies for customer acquisition and retention. This course also aims to refine workflow processes and SOPs for service delivery.

PROGRAMME DURATION : 24 HOURS (3 DAYS)

8. EMERGING TECHNOLOGY (SYNCHRONOUS E-LEARNING)

This course, aims to provide with knowledge and skills to lead analysis of emerging technologies and drive implementation of industry specific technologies for organisational effectiveness. Establish framework, guidelines and procedures to review and adopt emerging technologies. Determine environmental considerations for new or upgraded equipment/software. Evaluate environmental considerations involved with technological use to review emerging technologies and their implication towards business strategies and objectives. Evaluate usability of emerging technologies for internal operations, processes and systems to drive process improvement and change management based on adoption of emerging technologies.

PROGRAMME DURATION : 24 HOURS (3 DAYS)

AVERAGE TEACHER-STUDENT RATIO: 1 - 20 to 40

MODE OF STUDY: Full Time or Part Time

COMMENCEMENT: Monthly

AWARD CRITERIA:

Students must successfully pass all Written Assessment (WA) and Role Play (RP) to achieve competency in the course. Learners who are certified competent will be given a Statement of Attainment (SoA) by the Workforce Development Agency (WDA) / Skillsfuture Singapore (SSG) and PEARSON-NATC Institute Diploma Certificate.

PAYMENT MODE: 
Claimable via Skillsfuture Credits or PSEA
Up to 70% subsidy off total course fee based on age groups.
Cheque, Bank Transfer (FAST Mode)

Courses Fee Table

The below table represents details of the course fees

# Course Title / Course Reference Number Course Abbreviations Funding Validity Period Course Duration Total Gross [Exclude. GST] WSS/MCES 40 years & above [Exclude.GST] Sc/PR 21- 39 years old [Exclude.GST]
1 Adapt To Change (Synchronous E-Learning)
(TGS-2019503561)
ATC (L4) 31 Jul 2019 to 30 Jul 2025 16 Hours
(2 Days)
$570.00 $171.00 $285.00
2 Productivity Improvement (Synchronous E-Learning)
(TGS-2019503485)
PI (L4) 31 Jul 2019 to 30 Jul 2025 16 Hours
(2 Days)
$570.00 $171.00 $285.00
3 Retailing And The Economy (Synchronous E-Learning)
(TGS-2019504235)
RATE (L4) 15 Sep 2019 to 14 Sep 2025 24 Hours
(3 Days)
$800.00 $240.00 $400.00
4 Customer Experience Innovation (Synchronous E-Learning)
(TGS-2019504731)
CEI (L4) 28 Nov 2019 to 27 Nov 2025 24 Hours
(3 Days)
$800.00 $240.00 $400.00
5 Sales Target Management (Synchronous E-Learning)
(TGS-2019504946)
STM (L4) 15 Jan 2020 to 14 Jan 2026 24 Hours
(3 Days)
$800.00 $240.00 $400.00
6 Workplace Communication (Synchronous E-learning)
(TGS-2020503203)
WPC (L4) 13 Jan 2020 to 12 Jan 2026 18 Hours
(2 Days)
$650.00 $195.00 $325.00
7 Customer Loyalty and Retention Strategy Formulation (Synchronous and Asynchronous E-Learning)
(TGS-2020503762)
CL (L4) 24 May 2020 to 23 May 2024 24 Hours
(3 Days)
$800.00 $240.00 $400.00
8 Emerging Technology (Synchronous and Asynchronous E-Learning)
(TGS-2020505081)
ET (L5) 10 Aug 2020 to 09 Aug 2024 24 Hours
(3 Days)
$1,080.00 $324.00 $540.00
Total Fee Payable ($) 21 Days $6,070.00 $1,821.00 $3,035.00

Related Courses

List of related courses for Diploma In Retail

Adapt To Change (Synchronous E-Learning)
The course aims to equip learners with the skills and knowledge required to identify the global trends and changes impacting the workplace. It also aims to equip learners to engage in lifelong learning that will help them adapt to the many changes so as to achieve sustained employability in the new knowledge economy
Read More
Productivity Improvement (Synchronous E-Learning)
The course aims to equip learners with the understanding of the concept of productivity and innovation, recognizing needs for productivity improvement, identifying and applying simple techniques and tools for potential productivity improvement at the workplace
Read More
Retailing And The Economy (Synchronous E-Learning)
This course aims to equip learners with the ability to understand key considerations and target markets in retailing, as well as to understand the Economic system and concepts of Demand & Supply in the retail industry
Read More
Customer Experience Innovation (Synchronous E-Learning)
This course aims to equip learners with the knowledge and skills needed to develop and analyze gaps in the customer journey map, as well as to evaluate proposed improvements for implementation to enhance a good customer experience.
Read More
Sales Target Management (Synchronous E-Learning)
This course aims to equip learners with the knowledge and skills to communicate and motivate staff to achieve sales targets in the retailing environment. It also aims to empower students to apply strategic sales target management skills in order to achieve sales target and goals
Read More
Workplace Communication (Synchronous E-learning)
This course aims to equip learners with the knowledge and skills to identify and analyze gaps in communication, as well as to develop a communication plan to evaluate proposed improvements. This course also aims to foster innovation, creativity, and a sense of collaboration among students.
Read More
Customer Loyalty and Retention Strategy Formulation (Synchronous and Asynchronous E-Learning)
This course aims to establish key components of customer loyalty strategies and to develop strategies for customer acquisition and retention. This course also aims to refine workflow processes and SOPs for service delivery.
Read More
Emerging Technology (Synchronous and Asynchronous E-Learning)
This course aims to provide with knowledge and skills to lead analysis of emerging technologies and drive implementation of industry-specific technologies for organisational effectiveness. Establish a framework, guidelines, and procedures to review and adopt emerging technologies.
Read More

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 Online Learning

Classes are conducted online and you can study in the comfort of your home


Benefits to Company

  • Absentee payroll 
  • $10,000* training grant for eligible SMEs
  • Flexible course schedules
  • Improved team work and efficiency of employees
  • Better equipped employees
  • Increased employee loyalty and recognition
  • 70%* subsidy off total course fee
Benefits to Individual

  • Skillsfuture Credits & PSEA claimable
  • Flexible training hours
  • Increased competency
  • Added skill sets
  • Increased employability
  • Enhanced overall confidence and wellbeing
  • Up to 70%* subsidy off total course fee based on age groups. 

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