Customer Experience Innovation (Synchronous E-Learning)

CUSTOMER EXPERIENCE INNOVATION (SYNCHRONOUS E – LEARNING) (RET-INO-4001-1.1) TGS-2019504731

INTRODUCTION

At the end of Customer Experience Innovation course, participants will be equipped with knowledge and skills to develop, analyse gaps in the customer journey map and evaluate proposed improvements for implementation to enhance good customer experience.

In the programme, they will foster attributes to become more innovative, creative, collaborative and highly adaptive team leader.

PROGAMME DURATION

24 hours – Assessment hours: 3.5 Training hours: 18.5 E-Learning hours: 2

Competency Standard Code: RET-INO-4001-1.1

MODE OF DELIVERY

SYNCHRONOUS E – LEARNING: 24 Guided Learning Hours (GLH) consisting of lectures, interactive activities, role plays, e-learning activities, group discussions and assessments/tests

ASSESSMENT MODES AND SCHEDULE Written Asses ents and Case Studies.
ENTRY REQUIREMENTS Basic requirement is Minimum “O” Level and be able to read, listen, speak and write English as a proficiency level of the Employability skills workforce skills qualification (ES WSQ LV6) workplace Literacy Basic requirement is to be at Employability skills workforce skills qualification (ES WSQ LV4) level of Workplace Numeracy Minimum service industrial experience for at least 3-5 years or have prior experience in leading and managing people Participants who are Sole Proprietors having their own businesses

COURSE OUTLINE & PROGRAMME STRUCTURE Full course outline is available upon request.
ATTENDANCE CRITERIA Student must achieve atleast 75% in attendance

AVERAGE TEACHER TO STUDENT RATIO 1 : 20

PROGRAMME INTAKE MONTHLY – Please consult any Student Support Services representative for more information

COURSE FEES (Singapore Dollars) S$ 800.00 (Full Course Fee Without GST)

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.
MODES OF PAYMENT
Skillsfuture Credits, PSEA Funds, UTAP NTUC Member Claim, Cheque or Bank Transfer (FAST MODE)

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Customer Experience Innovation (Synchronous E-Learning)

CUSTOMER EXPERIENCE INNOVATION (SYNCHRONOUS E – LEARNING) (RET-INO-4001-1.1) TGS-2019504731

INTRODUCTION

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Our Contact

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Call Us

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