Service Excellence (Classroom & Asynchronous E-Learning)

SERVICE EXCELLENCE (CLASSROOM & ASYNCHRONOUS E – LEARNING) (RET-CEX-50101-1.1)

 

 

INTRODUCTION

At the end of this module “Service Excellence” participants will be equipped with knowledge and application skills to develop a service framework to manage and address service challenges, and partners to deliver service excellence.

PROGAMME DURATION 

24 hours – Assessment hours: 4.00 Training hours: 17.00 E-Learning Hours: 3.00

MODE OF DELIVERY

Face-to-Face: 17.00 Guided Learning Hours (GLH) consisting of lectures, interactive activities, role plays, e-learning activities, group discussions and assessments/tests.

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.

MODES OF PAYMENT

Skillsfuture Credits, PSEA Funds, UTAP NTUC Member Claim, Cheque or Bank Transfer

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