Singapore private institute

CUSTOMER LOYALTY AND RETENTION STRATEGY FORMULATION (SYNCHRONOUS ANS ASYNCHRONOUS E-LEARNING) (RET-CAR-4002-1.1) TGS-2020503762

INTRODUCTION

At the end of this module Customer Loyalty and Retention Strategy Formulation, participants will be equipped with the knowledge and skills to manage customer loyalty and retention and evaluate customer relationship information to measure effectiveness of programmers.

PROGAMME DURATION 

24 hours – Assessment hours: 4 Training hours: 20

Competency Standard Code: RET-CAR-4002-1.1

MODE OF DELIVERY

SYNCHRONOUS E - LEARNING: 24 Guided Learning Hours (GLH) consisting of lectures, interactive activities, role plays, e-learning activities, group discussions and assessments/tests

ASSESSMENT MODES

Written Assessment, Case Studies and Role Play Activities

ENTRY REQUIREMENTS

  • Basic requirement is Atleaset 1 GCE ‘O’ Level Pass

COURSE OUTLINE & PROGRAMME STRUCTURE

Full course outline is available upon request.

ATTENDANCE CRITERIA 

Student must achieve atleast 75% in attendance

AVERAGE TEACHER TO STUDENT RATIO 

1 : 20

PROGRAMME INTAKE 

MONTHLY – Please consult any Student Support Services representative for more information

COURSE FEES (Singapore Dollars)**

S$ 800.00‬ (Full Course Fee Without GST)

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.

MODES OF PAYMENT

Skillsfuture Credits, PSEA Funds, UTAP NTUC Member Claim, Cheque or Bank Transfer (FAST MODE)

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private education institution