(TGS-2016500159) – [ES-IP-101G-1]

INTRODUCTION Communicate and Relate Effectively at the Workplace is a generic work skills programme that is meant to help operational and all front line staff to know the importance of communicating effectively in the workplace.

In today’s increasingly interconnected business environment, it is very important that employees are able to communicate and relate effectively with one another. This course is also a necessity and a fundamental skill in dealing with customers and clients.

PROGAMME DURATION  16 hours – Assessment hours: 1.5, Training hours: 14.5

MODE OF DELIVERY  Face-to-Face: 14.5 Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)

ASSESSMENT MODES AND SCHEDULE  2 Written Assessments (Day 1 and Day 2) Role Play(Day 2)

ENTRY REQUIREMENTS  No formal education / lower primary. Be able to speak, listen, read and write in the language of the course.

AWARD CRITERIA  Students must successfully pass all Written Assessments (WA) and Role Play (RP) to achieve competency in the course. Learners who are certified competent will be given a Statement of Attainment (SoA) by the Workforce Development Agency (WDA) / Skillsfuture Singapore (SSG)

COURSE OUTLINE & PROGRAMME STRUCTURE

Full course outline is available upon request.

ATTENDANCE CRITERIA

Student must achieve atleast 75% in attendance

AVERAGE TEACHER TO STUDENT RATIO

1 : 20

PROGRAMME INTAKE

MONTHLY – Please consult any Student Support Services representative for more information

COURSE FEES (Singapore Dollars)**

S$ 370.00 (Full Course Fee Without GST)

Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.

MODES OF PAYMENT

Cash, Cheque, Skillsfuture Credit, Bank Transfer (FAST Mode) or Post-Secondary Education Account (PSEA)