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Level 1 | After Sales Service (Synchronous E-learning)

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TGS-2019502937 
AFTER SALES SERVICE 

(SYNCHRONOUS E – LEARNING) (RET-CEX-1001-1.1)

  • AWARD CRITERIA Students must successfully pass all Written Assessment (WA) and Role Play (RP) to achieve competency in the course. Learners who are certified competent will be given a Statement of Attainment (SoA) by the Skillsfuture Singapore (SSG)
  • COURSE OUTLINE & PROGRAMME STRUCTURE Full course outline is available upon request.
  • AVERAGE TEACHER TO STUDENT RATIO 1 : 20

INTRODUCTION

This course trains frontline retail staff to manage after-sales enquiries with confidence. Learners will understand customer service requirements, process requests effectively, and communicate using strong questioning and active listening skills. It also prepares retailers for after-sales responsibilities under the new Lemon Law.

PROGRAMME DURATION: Full-time: 2 days (16 hours)

  • PROGAMME DURATION 16 hours – Assessment hours: 45 minutes, Training hours: 15 h 15 min
  • SYNCHRONOUS E - LEARNING:15 H and 15 min Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)
  • ENTRY REQUIREMENTS Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • PROGRAMME INTAKE MONTHLY – Please consult any Student Support Services representative for more information
  • COURSE FEES (Singapore Dollars)** S$ 450.00 (Full Course Fee Without GST)
  • Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.
  • MODES OF PAYMENT Cash, Cheque, Skillsfuture Credit, Bank Transfer (FAST Mode) or Post-Secondary Education Account (PSEA)

Singapore Citizens and Singapore Permanent Residents

Under 40 years old

COURSE FEE: SGD$450.00

Skillsfuture Funding 50% = SGD$ 225.00 | Total Nett Fee = SGD$ 225 | GST 9% x $450 = SG$ 40.50
YOU PAY = SG$ 265.50

Employer-sponsored and Self-Sponsored Singapore Citizens

40 years old and above

COURSE FEE: SGD$450.00

Skillsfuture Funding 70% = SGD$ 315.00 | Total Nett Fee = SGD$ 135 | GST 9% x $420 = SG$ 40.50
YOU PAY = SG$175.50

SME-sponsored local employees (i.e. Singapore Citizens and Singapore Permanent Residents)

SkillsFuture Enhanced Training Support for SMEs

COURSE FEE: SGD$450.00

Please contact Administration Office for full calculations.
CLAIMABLE USING SFEC

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    NATC INSTITUTE PTE. LTD.

    Reg no.: 201113270M

    ERF validity period:

    05/10/2024 - 04/10/2028

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