Level 1 | Service Leadership (Synchronous E-Learning)

The Service Leadership, WSQ Customer Experience TSC framework supports the retail and service Industry businesses. The competency units have been designed for participants to develop skills, knowledge and attitudes to champion and role model the organisations service vision,mission and values required by persons working under deliver service to customers. This model gives the information needed to design the information for training & development plans for executive to demonstrate the organisation’s service vision, and recognize the role that one plays in contributing to the service vision 

PROGAMME DURATION 

Training : 14 Hours, Assessment : 2 Hours, Total: 16 Hours

MODE OF DELIVERY: SYNCHRONOUS E – LEARNING: 11 Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)