INTRODUCTION
At the end of Customer Experience Innovation course, participants will be equipped with knowledge and skills to develop, analyse gaps in the customer journey map and evaluate proposed improvements for implementation to enhance good customer experience.
In the programme, they will foster attributes to become more innovative, creative, collaborative and highly adaptive team leader.
PROGAMME DURATION
24 hours – Assessment hours: 3.5 Training hours: 18.5 E-Learning hours: 2
Competency Standard Code: RET-INO-4001-1.1
MODE OF DELIVERY
SYNCHRONOUS E - LEARNING: 24 Guided Learning Hours (GLH) consisting of lectures, interactive activities, role plays, e-learning activities, group discussions and assessments/tests
ASSESSMENT MODES
Written Assessments and Case Studies.
ENTRY REQUIREMENTS
- Basic requirement is Minimum “O” Level and be able to read, listen, speak and write English as a proficiency level of the Employability skills workforce skills qualification (ES WSQ LV6) workplace Literacy
- Basic requirement is to be at Employability skills workforce skills qualification (ES WSQ LV4) level of Workplace Numeracy
- Minimum service industrial experience for at least 3-5 years or have prior experience in leading and managing people
- Participants who are Sole Proprietors having their own businesses
COURSE OUTLINE PROGRAMME STRUCTURE
Full course outline is available upon request.
ATTENDANCE CRITERIA
Student must achieve at least 75% in attendance
AVERAGE TEACHER TO STUDENT RATIO
1 : 20
PROGRAMME INTAKE
MONTHLY – Please consult any Student Support Services representative for more information
COURSE FEES (Singapore Dollars)**
S$ 800.00 (Full Course Fee Without GST)
Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.
MODES OF PAYMENT
Cash, Cheque, Skillsfuture Credit, Bank Transfer (FAST Mode) or Post-Secondary Education Account (PSEA)
